Missed Sessions Policy

A missed session is when a client fails to attend a scheduled coaching session without prior notice or a valid reason. A cancelled session is when a client notifies the coach in advance that they will not be able to attend a scheduled coaching session.

A cancelled session may or may not be rescheduled, depending on the coach's availability and the terms of the package agreement.

If a client needs to cancel a scheduled session, they should do so at least 24 hours in advance in order to reschedule without penalty

If a client cancels within 24 hours of the session, the coach will make every effort to reschedule, but cannot guarantee a makeup session.

Subject to the allowances below, if the client misses a scheduled session without notifying the coach in advance, the session will be forfeited and cannot be rescheduled.

If the coach needs to cancel a session, they will do so at least 24 hours in advance and will make every effort to reschedule.

We understand that life can be unpredictable, and sometimes you may need to miss a session. For every 3-4 sessions in a packages we allow for one missed session without penalty. However, we ask that you provide us with at least 24 hours' notice if you need to cancel a session. Missed sessions beyond the one allowed will be considered forfeited and cannot be rescheduled or refunded.

Please note that missed sessions can impact the progress of your coaching plan, so we encourage you to attend all scheduled sessions whenever possible.

Let us know if you have any further questions or if there's anything else we can help you with.

Cancellation and Refund Policy

All cancellations must be made at least 24 hours in advance of the scheduled session. In all cases, a session cancelled fewer than 24 hours in advance will be treated as a missed session.

For packages paid in full and cancelled at least 24 hours before the first session, a full refund will be provided.

For packages paid in full and cancelled after the first session, but before the three-quarters point, a prorated refund will be provided based on the percentage of sessions remaining in the package, minus the cancellation fee of 5% of the total package price.

For packages paid in full and cancelled with 25% or fewer sessions remaining, there will be no refund.

For packages using installment payment plans, a deposit (non-refundable after the first session)will be required at the time of purchase. Each session must be paid for in advance (prior to scheduling), unless we have made other arrangements to pay at the time of service.

If a package is cancelled before the first session, a full refund will be provided.

For packages using installment payment plans, if cancelled after the first session, the deposit will be forfeited and the remaining payments will be cancelled.

Subscription Plan Information

Evergreen Endurance

Not withstanding any other language herein, the following rules apply to the Subscription Plans (ie Evergreen Endurance Subscription):

The Evergreen Endurance Subscription includes up to 3 one-hour coaching sessions per month. Unused sessions do not roll over to subsequent months.

Clients must commit to a minimum of 6 months of coaching sessions.

Payments are due at the beginning of each month for the duration of the commitment.

Clients who commit to a 12-month subscription receive a 10% discount.

One-time payment in full for either 6-month or 12-month subscription will receive a further discount.

If a client wishes to cancel the subscription before the end of the 6-month commitment, a cancellation fee of 20% of the remaining balance will be charged.

If a client purchased the 12-month subscription package or paid the 6-month or 12-month commitment in full, and they choose to cancel before the end of the term, they will receive a pro-rated refund for the unused sessions. However, the 20% cancellation fee will still apply. The refund will be calculated based on the remaining months left in the subscription term, minus the 20% cancellation fee. The remaining amount will then be refunded to the client.

Clients may cancel their subscription with written notice, but there will be no refunds for sessions already completed or missed.

If a client wants to cancel their discounted 12-month subscription before the commitment period is over, they will forfeit the discount and will be charged the regular monthly rate for the sessions they received up to that point. Any future sessions will be cancelled, and no further charges will be made. Clients can cancel their subscription at any time after the minimum commitment period has been fulfilled without penalty.

Missed Sessions Policy

Cancellation and Refund Policy

Subscription Plan Information

Evergreen Endurance

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